Desktop or Cloud? Essential questions to consider before deciding your next step

25th November 2019
by Sara Peake

Following the Governments Digital First policy which encourages the Public Sector to consider cloud solutions as a priority an increasing number of organisations, are looking at their IT strategy to decide if and when is the right time to move to cloud technology. For anyone thinking about making the move to cloud it is vital to establish the core business needs in order to build solid foundations for success. By asking the right questions, you can identify an option that truly fits your team. We have suggested some questions below as a starting place but would encourage you to talk to a member of our team.

Because organisations are at different stages on their digital journey, the public and private sectors and software providers alike are keeping their minds and options open when it comes to the case and knowledge management systems they rely on.

However, the good news is that whichever route you are ready to take, be it a feature rich on premise desktop solution or a cloud product with full Microsoft Office 365 & Google G-Suite integration – Iken have it covered:

QUESTION ONE: Has your organisation made the move to Microsoft Office 365 or Google G-Suite?

If your organisation has started its digital journey and are already using cloud apps for document storage and communication, then you are well placed to have a cloud solution such as Iken Cloud. However, if you are using shared drives, hard copy folders and a more traditional infrastructure set up then Iken Desktop would be a great fit for your case and knowledge management needs. In time if your organisation opts to move to cloud apps then you can migrate to Iken Cloud.

QUESTION TWO: Where is your workforce based?

With increasing levels of flexible working and the requirement to simply and securely access and share information between locations a cloud-based system can liberate an organisation and its employees to work even more effectively.
Many organisations want to enable employees to benefit from the upsides of remote working from reduced commuting time to supporting a home/life balance. Increasingly many organisations are battling against limited office space, with workers often outnumbering desks and a cloud offering further supports those organisations short on office space.

QUESTION THREE: Have you considered accessibility?

One of the benefits of a web-based application is that they lend themselves better to high standards of accessibility. Many of the traditional on-premise case & knowledge management solutions were not originally designed with accessibility in mind. In well-designed cloud solutions, accessibility standards are in-built, making them inclusive to all. Iken Cloud has been developed to WCAG 2.1 AA standards

QUESTION FOUR: What kind of payment options work for you?

With Iken Cloud a single license cost covers use of the service removing the burden of maintenance, upgrading, patching and business continuity whilst receiving first class business support. Crucially this approach also ensures that users continuously benefit from accessing the latest functionality and innovations.

QUESTION FIVE: Are you ready to shape the future?

As was the case with early adopters of desktop case and knowledge management solutions, their modern counterparts will also reap the long-term benefits of shaping cloud products by moulding them to fit their specific business needs. Feature release with Iken Cloud will be regularly deployed ensuring customers have quick access to new features and product enhancements.

Making your decision

There’s no right or wrong answer when it comes to choosing a desktop or cloud case and knowledge management solution. However, if you do want to make the move to cloud, clear requirements do need to be met in advance.

To make sure that you’re covered from all angles, choosing an expert software provider with a proven public sector track record as your partner is the right way to go.

At Iken, we’ve developed a new cloud product alongside our traditional on-premise solution to ensure that all our customers’ needs are met both now and in the future.

Find out more about Iken Desktop and Iken Cloud or please do get in contact with us to discuss how Iken can support your digital journey.

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