Successfully delivering training, upgrades, and new installations during Covid-19 lockdown

22nd June 2020
by Sara Peake

Dyfed Powys Police serve an area covering more than half of Wales and a population of over ½ a million which means the Force’s Legal Service’s Team have a broad range and high volume of legal work. For over 12 years Iken Desktop’s case and knowledge management system has been a core element in the legal teams’ ability to manage their complex workload. They recently upgraded to benefit from a range of functional enhancements, including but not limited to:

  1. Dashboard reporting – Graphical dashboard reports tailored to each user, accessible from the Iken home screen without the requirement of Iken MI
  2. Alerts – Enhancements to alerts functionality to aid day to day management of matters, including notifications based on Matters, Workflows, Diary Items, Time Periods & Billing – e.g. fee earners can be alerted that a matter has been created
  3. Document Versioning – versioned documents are more easily identifiable and allows the comparison of two versions of a document alongside each other in Word
  4. Archiving & Destruction – Enhancements allow for greater control of Matters/Cases & documentation
  5. Email Enhancements – Improved speed of integration between Microsoft Office Outlook and Iken Desktop

The Iken Desktop upgrade and accompanying product training were all successfully delivered remotely during the Covid-19 lockdown period.

We are delighted with the recent upgrade of our Iken Desktop product and the enhanced functionality it affords our legal team. The upgrade and training which we received remotely due to the Covid-19 lockdown were all professionally delivered and we would like to thank the Iken projects team for a great day of product training following the upgrade. The trainer was able to cover a broad range of topics enabling our end users to feel more confident in using Iken. Throughout the training the group were able to engage well, ask questions, share screens and benefit from an interactive training experience which will ensure we continue to maximise our use of Iken”.  Dyfed Powys Police

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