How can Iken help you?

Iken software is designed to make your professional life easier.

Iken Cloud Benefits:

  • Supports secure, collaborative and remote working
  • Instant access to knowledge and information (office, court, home)
  • An intuitive and accessible user interface
  • Microsoft 365 and Google Workspace compatible
  • Market-leading training and consultancy
  • A simple onboarding process
  • Continuous feature releases to meet evolving demands
  • Secure hosting of data within Microsoft UK data centres
  • Reduced infrastructure costs without compromising performance
  • Improved visibility of total cost of ownership

Iken Cloud Features:

  • Manage documentation and day-to-day communication via your organisation’s Microsoft 365 or Google Workspace accounts
  • Save time with Iken Cloud’s smart production of documents and emails in context and automatically indexed
  • Thumb through case documents and files with Iken Cloud’s previewing pane
  • Powerful search functionality across individual cases and contacts through to document level
  • Accurately track hours with integrated real-time and retrospective time recording
  • Manage and configure user roles, allowable tasks and template libraries with the advanced Super User area
  • Workflow design and implementation to manage and improve processes. An essential feature which ensures compliance with standards when working from any location, supports new starters and improves overall accuracy and efficiency of work

Customer journey overview:

After 25 years of implementing case and knowledge management software, we understand that it’s vital to have a clear understanding of the customer journey. That’s why we have dedicated and experienced teams to support you at each phase, from initial consultation through to getting the project ready, live and fully supported.

We provide support from our offices in Bristol. Our help desk is open from 08:30-18:00 Monday-Friday (excluding bank holidays). Each member of the help desk team has extensive experience of providing Iken support and ad-hoc training. Users can report issues and ask questions on how to use the service by:

  • Using the live chat facility with our support representatives
  • Emailing Iken’s support desk
  • Phoning Iken’s support desk
  • Submitting a ticket via our online support portal

Understanding the architecture: 

The following image is a high-level overview of the technical setup of the Iken application:



Iken Cloud Privacy Policy

Procurement Process

Integrity and transparency matter – particularly when it comes to procurement. Our approach to pricing is to keep it as straightforward as possible. Iken Cloud is available to buy direct from Iken or for those looking to procure via G-Cloud they will find the Iken pricing to be transparent with no hidden costs. Iken are a named supplier on the Crown Commercial Service (CCS) G-Cloud 12 framework in the Cloud Software and Cloud Support categories. CCS supports the public sector to achieve maximum commercial value when procuring common goods and services. Other benefits of procuring via G-Cloud 12 include:

  • Increased speed and ease of supplier search and procurement – in doing so reducing the cost
  • Unlike many traditional procurement processes the G-Cloud allows buyers to award a contract if their search reveals only one supplier able to fulfil their requirements
  • Secure approach to purchasing, specifically designed by the Government for the procurement of cloud technology

Contact us to discuss your requirements

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