Top 10 benefits
The 10 key ways that Iken will benefit your team
THE IKEN CASE MANAGEMENT TOP TEN
In our client's own words here are ten of the major benefits of using Iken:
1. EASE OF USE
“In previous roles I’ve worked with other Matter Management systems and often they make you adapt the way you work to the system rather than the other way around.
"The big draw to Iken, more so than to the other systems I investigated, was that it fit with the way people work in the real world. It bolts seamlessly to the MS Office suite, which everyone uses daily, and it doesn’t try to modify lawyers’ behaviour to fit the system.” Robert Robinson, Amlin Plc
2. CENTRAL ACCESS
“Our role is all about responding to the needs of people contacting us for advice, and being able to access information quickly is an intrinsic part of that.
"With Iken, instead of having to fob people off while you find the person working on a case, or the paper file to get up to speed, I can just type the case reference in and update them straight away. What’s invaluable is that it doesn’t matter whether it’s your own case or not – the information’s available to everyone.” Michael Graham, Spelthorne Borough Council
3. EMAIL INTEGRATION
“Where Iken’s made a real difference for us is in connecting our emails with our case management.
"Iken’s allowed us to keep complete electronic files, opposed to saving emails across to a server or printing and filing a hard copy when they were sent, which we often had to do in the past.” Frank Cain, Wiltshire Council
4. PAPER-LIGHT WORKING
“I knew Iken would help us to reduce paper, but I wasn’t expecting that we would cut down the need for paper storage by over 50%!
“Before, every email had to be printed off and stored in a lever arch file - now we simply type a note and save it into the appropriate matter. I’d never felt that the paperless office would be achievable before, but with Iken we’re not far off.” Anne Copley, BPIF
5. SAVING TIME
“Team members no longer have to look up and re-enter the same information time after time because emails and documents are pre-populated with names, addresses, file references and other information at the point of creation.
"Eliminating this repetition saves time, it's a big deal.” Hugh Peart, HB Public Law
6. IMPROVED EFFICIENCY
“We present key statistical information to the Central Services Performance Board on a regular basis. Since we’ve had Iken each time we’ve reported to the boards, each team has exceeded their target hours.
"Over one three month period, the Property team surpassed their target by more than 30 percent! This is partly attributable to Iken having reduced the amount of administrative work we have to do.” Andrea Finan, Stoke-on-Trent City Council
7. RETURN ON INVESTMENT
“We knew that by increasing our capacity enough to bring just one outsourced commercial contract back in-house, the Iken system would pay for itself. It has now done that many times over.” Kate Teh, Telegraph Group
8. RETRIEVING COSTS
“Iken Time Recording has allowed us to accurately report the time we spend on a case and what that relates to in monetary terms.
"In the last twelve months we’ve recovered over £100,000 in costs and that is thanks to being able to time record and produce reports that go into bills or cost schedules - and that amount will hopefully grow year on year.” Damian Boote, Greater Manchester Police
9. DEMONSTRATING VALUE
“The department has historically had difficulties demonstrating exactly what is involved in fulfilling each request for work.
"With Iken management reporting, we’ve been able to show how much work we actually complete for the different divisions and departments, how long it’s taken and the tasks involved. It’s really helped us show best value.” Samantha Waters, Dyfed Powys Police
10. POST-SALES CARE
“Everyone in the team has really taken to Iken like a duck to water and I would like to put on the record the positive way in which everyone at Iken has conducted themselves; professional, very friendly, always very responsive in terms of coming back to us and really helpful - you don’t feel as though anything is too much time or trouble.” Anthony Thorn, Isle of Wight Council
To find out what else our clients say about Iken, have a look at our case studies.